Emergency Medication Kit Terms and Conditions 

Terms and conditions policy (“Policy”) was last updated on December 11, 2024.
DO NOT USE THIS APP OR SERVICE FOR MENTAL HEALTH EMERGENCIES OR OTHER EMERGENCY MEDICAL CONDITIONS OR NEEDS.  IF YOU EXPERIENCE A MENTAL HEALTH OR OTHER MEDICAL EMERGENCY, IMMEDIATELY CALL 911.
If you are considering suicide or thinking about taking an action that may cause harm or danger to you or others, you must immediately call 911.  If you are considering suicide, we urge you to call the National Suicide Prevention Hotline at 1-800-273-TALK (8255).  Foundation Direct Primary Care also provides a directory of resources for mental health emergencies and other emergent circumstances, and we urge all users experiencing immediate or emergency crises to use these resources.  
Terms and Conditions.
Please read these Terms and Conditions (“Terms”) carefully before using the FoundationDPCstore.com website or any application operated by Foundation Direct Primary Care, (all hereinafter collectively, the “Platform”).  The Platform and Foundation Direct Primary Care online services, including all underlying technology and apps, together, will be referred to as the “Services”).  Foundation Direct Primary Care Services allow registered users (“Users”, “you”, “your”) to connect and communicate directly with Authorized Providers via the Services. Authorized Providers are independent contractors who have chosen to use Foundation Direct Primary Care to provide Authorized Services. The relationship between you and any Authorized Provider is a professional-client relationship.
If our Authorized Providers find your care request to use Authorized Services appropriate, they may write you a prescription and send it to a US-licensed pharmacy of your choice, Foundation Direct Primary Care, or a pharmacy affiliate. For other Foundation Direct Primary Care services, our Authorized Providers may require you to complete a lab test to be fully evaluated.  
These Terms govern your access to and use of the Service.  Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms.  These Terms apply to all visitors, users, and others who access or use the Service.  By accessing or using the Service you agree that you have read and understand these Terms and our Privacy Policy.  If you disagree with any part of the Terms or our Privacy Policy, then you do not have permission to access or use the Service.  Provided you comply with these Terms, Foundation Direct Primary Care grants you a limited, nonexclusive, revocable, non-assignable, non-transferable, non-sublicensable license to access and use the Service solely for your non-commercial purposes. These Terms begin upon your creation of a Service account and/ or membership account with Foundation Direct Primary Care and will continue in effect until termination per these Terms.
We reserve the right to modify these Terms at any time.  All changes will be effective immediately upon posting to the Service and, by accessing or using the Service after changes are posted, you agree to those changes.  Material changes will be conspicuously posted on the Platform or otherwise communicated to you.
Authorized Providers and Services.
The Services may be used to connect you with an Authorized Provider who will provide Services to you through the Foundation Direct Primary Care Platform.  We require every Authorized Provider providing Services on the Foundation Direct Primary Care Platform to be a registered, trained, experienced, and certified health care provider.  Authorized Providers must have a relevant academic degree in their field and must be qualified and accredited by their respective professional organizations after successfully completing the necessary education, exams, training, and practice requirements as applicable.
AUTHORIZED PROVIDERS ARE SOLELY RESPONSIBLE FOR THE SERVICES THEY PROVIDE TO YOU, INCLUDING COMPLIANCE WITH STANDARDS OF CARE, RECORD-KEEPING, AND ALL OTHER APPLICABLE PROFESSIONAL OBLIGATIONS, AS WELL AS COMPLIANCE WITH PRIVACY LAW.
As with any other health care consultation, no results can be guaranteed or assured in connection with our Services.  Your Authorized Provider may determine that our Services are not appropriate for some or all of your treatment needs or that he/she is not permitted to provide the services you require and may elect not to provide our Services to you.  Authorized Providers also have the discretion to discontinue the provision of our Services to you at any time and for any reason.
You are responsible for providing your Authorized Provider with the information that he/she advises is required in order to provide you with our Services. If you decline to provide that information, the Authorized Provider may not be able or willing to provide you with our Services. 
As with any other health care services, there are risks associated with the use of our Services.  In addition to any risks communicated to you by your Authorized Provider, there are risks unique to the electronic provision of health services, which include that the Foundation Direct Primary Care may not permit the transmission of information in a way that allows the Authorized Provider to provide our Services directly to you.  
Authorized Providers are NOT permitted to prescribe controlled substances.
Privacy and Security. 
Protecting and safeguarding any information you provide through the Platform is extremely important to us.  Information about our security and privacy practices can be found on our Privacy Policy.
Foundation Direct Primary Care’s Platform and Services are secured through encryption technologies, and your account will be password protected.  All personal information and personal health information will be held in the strictest confidence by Foundation Direct Primary Care to the extent permitted by law and in accordance with our Privacy Policy and information practices.  Other than as outlined in our Privacy Policy, Foundation Direct Primary Care will not use, transfer, sell, or disclose your personally identifiable information or personal health information to persons or entities.  By downloading and using our Platform, you consent to the collection, use, and disclosure of your personal information and personal health information by Foundation Direct Primary Care as described in Section 3 and in our Privacy Policy.  If you wish to withdraw your consent, Foundation Direct Primary Care will assist you with removing or disabling the Platform from your device upon request.
To protect the integrity of our Platform and Services, Foundation Direct Primary Care reserves the right at any time in its sole discretion to block Users from certain IP addresses from accessing our Platform.
Rules of Conduct and Account Eligibility.
To access Foundation Direct Primary Care Services, you must first establish an individual user account (“Account”), by providing certain information as set out in the Privacy Policy.  You agree that you will not create more than one Account or create an Account for anyone other than yourself.  In exchange for your use of the Services and, if applicable, in order for Authorized Providers to send chat messages to you, you agree to:
provide true, accurate, current, and complete information about yourself as prompted by our Account sign-up form (understanding that during therapy sessions you may use a nickname);
maintain, and promptly update such Account information, each time you log on, as far as possible to keep it true, accurate, current, and complete.  If you provide any information that is untrue, inaccurate, not current, or incomplete, or Foundation Direct Primary Care has reasonable grounds to suspect that such Account information is untrue, inaccurate, not current, or incomplete, Foundation Direct Primary Care reserves the right to transition your treatment to another Provider outside of Foundation Direct Primary Care or take other steps as appropriate; 
certify that you (i) are over the age of eighteen (18), and (ii) physically located or are a resident of the State or Country you have chosen as your current residency when creating your Account; and
remain responsible for maintaining the confidentiality of your Account password and username (if any), and any other security information related to your Account at all times.  Foundation Direct Primary Care will not be liable for any loss that you incur as a result of someone else accessing and using your Account, either with or without your knowledge.
It is a condition of your use of our Platform that you use our Platform only for lawful purposes in accordance with this Agreement, and that you do not:
Attempt to circumvent and violate the security of our Platform by, including, without limitation:
(i)          accessing content and data that is not intended for you; 
(ii)         attempting to breach or breaching the security and/or authentication measures, which are not authorized;
restricting, disrupting, or disabling service to users, hosts, servers or networks;
illicitly reproducing TCP/IP packet headers;
disrupting network services and otherwise disrupting Foundation Direct Primary Care’s ability to monitor our Platform;
using any robot, spider, or other automatic device, process, or means to access our Platform for any purpose, including monitoring or copying any of the material on our Platform;
introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; attacking our Platform via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; or
otherwise attempting to interfere with the proper working of our Platform.
access or use for any commercial purposes any part of our Platform or any services or materials available through our Platform;
directly or indirectly reproduce, compile for an internal database, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Platform, in any form or medium whatsoever nor delete or alter any copyright, trademark or other proprietary rights or notices from copies of materials from our Services or platform except: 
(i)       Your computer and browser may temporarily store or cache copies of materials being accessed and viewed;
(ii)      A reasonable number of copies for personal use only may be printed keeping any proprietary notices thereon, which may only be used for non-commercial and lawful personal use and not for further reproduction, publication, or distribution of any kind on any medium whatsoever;
One single User copy may be downloaded with any proprietary notices intact, for your own personal, non-commercial use; and
In the event that social media are linked to certain content on our Platform, you may take such actions as our Website, App, and such third-party social media platforms permit.
Use our Services or make User Submissions that:
Are for any purposes other than logging and submitting your data to and communicating with your Authorized Provider;
In any manner violates any applicable federal, provincial, local, or international law or regulation including, without limitation, any laws regarding the export of data or software, patent, trademark, trade secret, copyright or other intellectual property, legal rights (including the rights of publicity and privacy of others) or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and Conditions and our Privacy Policy;
In any manner, violates the terms of service of any third-party website that is linked to our Platform, including but not limited to, any third-party social media website;
Includes or contains any material that is exploitive, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory or discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age or other such legally prohibited ground or be otherwise objectionable, such determination to be made in Foundation Direct Primary Care’s sole discretion; 
Involves stalking, attempting to exploit or harm any individual (including minors) in any way by exposing them to inappropriate content or otherwise or asking for personal information as prohibited under applicable laws, regulations, or code;
Involves, provides, or contributes any false, inaccurate, or misleading information;
Includes sending, knowingly receiving, uploading, downloading, using, or reusing any material that does not comply with these Terms and Conditions;
Impersonates or attempts to impersonate Foundation Direct Primary Care, an Authorized Provider, another User, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing);
Transmits, or procures the sending of, any advertisements or promotions without our prior written consent, sales or encourage any other commercial activities, including, without limitation, any “spam”, “junk mail”, “chain letter”, contests, sweepstakes, and other sales promotions, barter or advertising or any other similar solicitation;
Encourages any other conduct that restricts or inhibits anyone’s use or enjoyment of our Platform, or which, as determined by us, may harm Foundation Direct Primary Care or Users of our Platform, or may expose Foundation Direct Primary Care or other Users to liability;
Causes annoyance, inconvenience, or needless anxiety or is likely to upset, embarrass, or alarm any other person;
Promotes any illegal activity, or advocates, promotes or assists any unlawful act; or
Gives the impression that you originate from or are endorsed by us or any other person or entity if this is not the case.
Purchase and Payment Information.
If you wish to purchase any product or service made available through the Services (“Purchase(s”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. Information about our collection and use of payment-related information is described in our Privacy Policy. If the credit or debit card information that you submit is incorrect or invalid, your payment will not be processed.  We have no responsibility or liability if your credit or debit card is declined by your financial institution.  Refunds will be determined at the sole discretion of Foundation Direct Primary Care.  You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase. The Service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases.  By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
Intellectual Property Rights and Ownership.
The Foundation Direct Primary Care Website, App, and the information they contain are the property of Foundation Direct Primary Care or its licensors and are protected from unauthorized copying and dissemination by copyright law, trademark law, patent law, industrial design law, and other intellectual property laws.  Subject to these Terms, Foundation Direct Primary Care grants to you a revocable, non-transferable, non-exclusive license to download, install, and use one copy of our Platform on a mobile device or other supported device that you own or control for your personal, non-commercial use (the “License”).  The Platform is hereby licensed to you and not sold.  Source code as well as any other information pertaining to the logic, design, or structure of the Foundation Direct Primary Care Services and Platform, including the object or executable code form thereof, is specifically excluded from the License granted hereunder.
Title to our Platform, and all documentation and material whatsoever related thereto, shall at all times remain with Foundation Direct Primary Care, and all intellectual property rights of whatever nature with respect thereto shall be and remain the exclusive property of Foundation Direct Primary Care.  Nothing of these Terms gives you a right to use Foundation Direct Primary Care’s names, trademarks, logos, domain names, or other distinctive brand features without prior written consent from Foundation Direct Primary Care.  Any future release, update, or other addition to the functionality of our Website or App shall be subject to the Agreement.  Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action. 
Third-Party Content.
The Platform may contain other content, products, or services that are offered or provided by third parties ("Third-Party Content"), links to Third-Party Content (including but not limited to links to other websites), or advertisements that are related to Third-Party Content.  We have no responsibility for the creation of any such Third-Party Content, including (but not limited to) any related products, practices, terms, or policies, and we will not be liable for any damage or loss caused by any Third-Party Content.
While using our platform, you may choose to authorize Foundation Direct Primary Care and its third-party contractors or affiliates to retrieve and disclose your health records and protected health information.  These records may not be a complete 100% comprehensive record, and these records may not be useful for diagnostic purposes.  These health records will be shared with Authorized Providers to ensure great healthcare services.  Foundation Direct Primary Care does not alter or modify medical records received from its third parties. Please note that if you are authorized to retrieve your medical records through our third party, you may receive a more comprehensive set of medical records if the following information is provided accurately: full address, first name, last name, gender, and date of birth.  If at any time you wish to revoke this authorization, you may do so by deleting your profile.
Warranty
OUR WEBSITE AND APP ARE PROVIDED “AS IS”.  WHILE FOUNDATION DIRECT PRIMARY CARE ENDEAVORS TO PROVIDE ACCURATE, CURRENT AND TIMELY INFORMATION, FOUNDATION DIRECT PRIMARY CARE MAKES NO REPRESENTATION, WARRANTIES OR COVENANTS OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, REGARDING OUR WEBSITE OR APP INCLUDING, WITHOUT LIMITATION, NO REPRESENTATION, WARRANTY OR COVENANT THAT: (I) OUR WEBSITE OR APP AND THEIR CONTENTS WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, TIMELY, OF MERCHANTABLE QUALITY OR SUITABLE FOR A PARTICULAR PURPOSE; (II) THE OPERATION OF OUR WEBSITE OR APP WILL BE UNINTERRUPTED OR ERROR FREE; (III) OUR WEBSITE OR APP SHALL PROCESS DATE AND TIME-RELATED DATA WITHOUT CAUSING ANY PROCESSING INTERRUPTIONS, ABNORMAL TERMINATION OR WITHOUT PROCESSING OR MANIPULATING ANY TIME-RELATED DATA; (IV) OUR APP WILL NOT DISAPPEAR OR BE ERASED FROM YOUR DEVICE; (V) OUR WEBSITE OR APP WILL BE FREE FROM MATERIAL DEFECTS OR THAT DEFECTS OR ERRORS, WHETHER HUMAN OR COMPUTER ERRORS, IN OUR WEBSITE OR APP WILL BE CORRECTED; (VI) OUR WEBSITE OR APP WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS THAT MAY DAMAGE OR INFECT YOUR DEVICE OR OTHER PROPERTY; OR THAT (VII) COMMUNICATIONS TO OR FROM OUR WEBSITE OR APP WILL BE SECURE AND/OR NOT INTERRUPTED.
YOU AGREE THAT YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ANY OTHER SECURITY INFORMATION RELATED TO YOUR USE OF THE PLATFORM.  YOU AGREE TO NOTIFY FOUNDATION DIRECT PRIMARY CARE IMMEDIATELY OF ANY UNAUTHORIZED USE OF YOUR USERNAME OR PASSWORD. 
Limitation of Liability
IN NO EVENT SHALL FOUNDATION DIRECT PRIMARY CARE OR ITS AFFILIATES, SUBSIDIARIES, AGENTS, INDEPENDENT CONTRACTORS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, OR THEIR RESPECTIVE SUCCESSORS AND ASSIGNS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ANY LOSS OR DAMAGES IN THE NATURE OF OR RELATING TO MEDICAL OR PERSONAL INJURY; WRONGFUL DEATH; INACCURATE INFORMATION; LOST BUSINESS; OR ANY OTHER LOSS INCURRED IN CONNECTION WITH YOUR OR YOUR AUTHORIZED PROVIDER’S USE, MISUSE OR RELIANCE UPON OUR WEBSITE OR APP; YOUR OR YOUR AUTHORIZED PROVIDER’S INABILITY TO USE OUR WEBSITE OR APP; THE ACTS, OMISSIONS, CONDUCT, CONTENT PROVIDED BY OR STATEMENTS AND OPINIONS EXPRESSED BY ANY THIRD-PARTY; OR THE HEALTH CARE YOU RECEIVE, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE FOREGOING LIMITATION SHALL APPLY EVEN IF FOUNDATION DIRECT PRIMARY CARE OR ITS AFFILIATES, SUBSIDIARIES, AGENTS, INDEPENDENT CONTRACTORS, SHAREHOLDERS, DIRECTORS, OFFICERS, OR EMPLOYEES KNEW OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PROVIDED BY LAW, FOUNDATION DIRECT PRIMARY CARE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR WEBSITE OR APP OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED THEREON OR ON ANY WEBSITE LINKED TO OUR WEBSITE OR APP. 
YOU UNDERSTAND, AGREE, AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU OR ON YOUR BEHALF THROUGH THE PLATFORM IN THE 12 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.
If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
This section (Limitation of Liability) shall survive the termination or expiration of this Agreement.
Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS FOUNDATION DIRECT PRIMARY CARE AND ITS AFFILIATES, SUBSIDIARIES, AGENTS, INDEPENDENT CONTRACTORS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS FROM AND AGAINST ANY AND ALL CLAIMS, ACTIONS, DEMANDS, LIABILITIES, COSTS, OR EXPENSES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LEGAL FEES AND DISBURSEMENTS, RESULTING DIRECTLY OR INDIRECTLY FROM: (I) YOUR BREACH OF ANY OF THESE TERMS AND CONDITIONS; (II) YOUR OR YOUR AUTHORIZED PROVIDER’S DOWNLOAD, USE, OR MISUSE OF, OR RELIANCE UPON, OR INABILITY TO ACCESS OR USE OUR WEBSITE OR APP; (III) YOUR USE OR ACCESS OF ANY LINKED WEBSITES, SUCH AS THIRD-PARTY WEBSITES; (IV) ANY USER SUBMISSIONS, CONTENT, MATERIALS, POSTING OR INFORMATION ON OUR WEBSITE OR APP; (V) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT, LOGIN CREDENTIALS, TRANSMISSIONS OR DATA, INCLUDING YOUR AUTHORIZED PROVIDER’S FAILURE TO KEEP PASSWORDS, ACCOUNT DETAILS AND ANY PERSONAL INFORMATION OR PERSONAL HEALTH INFORMATION SECURE AND CONFIDENTIAL; (VI) STATEMENTS OR CONDUCT OF ANY THIRD-PARTY; (VII) CHANGES TO OUR WEBSITE OR APP; (VIII) OUTCOMES IN YOUR TREATMENT OR ENGAGEMENT WITH YOUR AUTHORIZED PROVIDER; (IX) INACCURACY OF THE INFORMATION YOU OR YOUR AUTHORIZED PROVIDER ENTERS OR ALLOWS SOMEONE ELSE TO ENTER INTO OUR APP; OR (X) MISUSE OF INFORMATION TRANSMITTED TO OR BY YOUR AUTHORIZED PROVIDER OR OTHERWISE.

This section (Indemnification) shall survive the termination or expiration of this Agreement.
Modifications to our Website and App.
Foundation Direct Primary Care reserves the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, our Platform or any part thereof, with or without notice to you.  Foundation Direct Primary Care shall not be liable to you or to any third party for any modifications, suspension, or discontinuance of our Platform or any part thereof.  If Foundation Direct Primary Care becomes involved in a merger, acquisition, or sale of some or all of its assets, Foundation Direct Primary Care reserves the right to re-brand or relocate its services.
Subscriptions and Promotions.
Foundation Direct Primary Care reserves the right, in its sole and absolute discretion, to determine your eligibility for any promotional offer pursuant to the applicable Promotional Terms.  Foundation Direct Primary Care reserves the right to change, amend, and alter then-current promotional offers or Promotional Terms as well as institute new promotional offers in its sole and absolute discretion.  Foundation Direct Primary Care does not guarantee that any promotional offers are or will be available to you at all, or in connection with any services desired by you.
The prices and availability of products and services made available on the Service may change at any time without notice to you.  Prices remain valid while they are listed and offered on the Service.  Prices will be as posted on the Service as of the date and time of your order, as applicable. Availability of products and services may be limited, and products may not be available for immediate delivery. Some products and services may not be available in certain areas.
Contact Us
If you have any questions about these Terms or the Service, please contactFoundation Direct Primary Care at:
Foundation Direct Primary Care
25265 AL-181, Ste 103
Daphne, AL 36526
Email Address: info@FoundationDPC.com
Phone: 251-428-2477
 
Customer Care
If you are experiencing any problems please contact us via email at: info@FoundationDPC.com
Refund policy
Refund & Cancellation Policy
Updated: Dec 11, 2024
Virtual Health Appointment Cancellations or No-Shows 
If you booked an appointment through Foundation Direct Primary Care, you will have twenty-four (24) hours before the appointment to cancel. Cancellations less than twenty-four (24) hours before the appointment or appointment no-shows will result in a fee of $25.00. Please contact Foundation Direct Primary Care to reschedule at no additional cost.
 
Virtual Health Refunds
 
Virtual Health consultation treatments, recommendations, prescriptions, and outcomes are at the sole discretion of the medical professional treating you. No refunds will be given because you do not agree with the decisions of the provider, nor are refunds given if you are pursuing services that are not a defined Foundation Direct Primary Care consult type. You are paying for the provider’s time to assess your medical needs and make the best determination for your health in their professional judgment.
 
If you would like to cancel your Emergency Medication Kit order before submitting all necessary information for provider review (including the intake form), you will be entitled to a refund of the full purchase price minus a $50 service fee. Once you complete the intake form, your order is forwarded on to a licensed provider for review, at this time, if you refuse to speak with the provider or wish to cancel your order for any reason, refunds will be at the full discretion of the Foundation Direct Primary Care and will be issued on a case by case basis less a $50 processing fee. Once an order has been sent to the pharmacy, there will be no cancellations or refunds of the order. 
 
Any issues with Medical Kits such as missing or damaged contents need to be brought to the attention of Foundation Direct Primary Care within thirty (30) calendar days from the day of receipt in order to be investigated.  Our partnered pharmacy performs three sets of verifications and inspects everything thoroughly. However, bringing an issue to our attention will prompt an investigation by our team and allow us to respond appropriately.  Each issue will be addressed on a case-by-case basis and will include an investigation at our partnered pharmacy and with the delivery carrier (ie UPS, FEDEX, USPS). Any requests received after thirty (30) calendar days of receipt will not be processed. Bringing an issue to our attention does not guarantee your desired outcome. Please keep in mind that where allergies are indicated, certain medications may be withheld from your kit.
 
Prescriptions are administered at the sole discretion of your provider. In the event of allergy or other medical condition that is a contraindication for a medication, it shall be omitted from the kit without substitution and the price of the medical kit will not be discounted, if medication is omitted.
 
This kit is not intended for an acute illness, but for use at the direction of a healthcare provider after appropriate assessment and diagnosis or in the event of an emergency, thus there should be no expectation for the kit to have expedited shipping, etc…
 
Customers must reach out to Customer Support at info@foundationdpc.com within 30 days of kit prescription date to notify of any issues with the delivered kit. After 30 days, no changes may be made, and no refunds will be issued.
 
Shelf life of Ivermectin:
The FDA requires pharmacies to label prescription medications with an expiration date, which can be found on the prescription label. While the duration of the expiration date can vary depending on the medication and formulation.  Most manufactured medications, including antibiotics, commonly have a shelf life of around 2-5 years. When a pharmacy dispenses a medication, it is customary to place a 1 year from date of fill expiration date on the label.  Ivermectin, as with all compounded medications, must by law be given a six-month expiration date due to USP 795 regulations.  Expiration dates have been assigned based on the studies which have been completed and not based on the actual date a product expires.  In most cases drugs are found to be stable and sterile well beyond these required expiration dates.  To optimize the shelf life of your medications, it is generally recommended to store them in air-tight containers in a cool, dry environment. However, it is important to note that storage requirements can vary for different medications, so it is advisable to consult with your healthcare professional regarding proper storage conditions.
For more Information about the FDA’s Shelf-Life Extension Program please refer to your Guidebook (included within the kit) and at the following link below:
https://www.fda.gov/emergency-preparedness-and-response/mcm-legal-regulatory-and-policy-framework/expiration-dating-extension
Product Refunds and Returns
We cannot accept returns; refunds may be issued at the sole discretion of the Foundation Direct Primary Care and will be subject to a $25 service fee. If you receive the wrong item or an item arrives damaged, please contact customer service to request a refund or replacement. 
While we take great care to ensure all shipments arrive to you without difficulty, Foundation Direct Primary Care is not responsible for inaccurate addresses, customs, or other import issues. Refunds may not be honored if a shipment is returned if undeliverable. If a refund is issued, a service fee of $25 will be deducted from the refund amount.
Please contact info@foundationdpc.com for more information or if you believe there is an issue with product quality. Photos of the product(s) in question along with other identifiable information will need to be sent to Customer Service for review and refund approval. Refunds for product quality issues are not subject to a restocking fee. All complaints about product quality or damage must be reported to customer service within one (1) week of the delivery date to be eligible for a refund or replacement.
We are unable to refund after 30 days of any supplement and/or emergency kit purchase.